Our comprehensive privacy policy explains how we gather, use, and protect your personal information. We value your trust and are dedicated to keeping your data safe. Please take a moment to review our policy for further details.

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Last Updated: Jan 2025

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Who We Are

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Little Cygnets Childcare provides early years education and childcare services for children under five years old. Our website, built on Wix, serves as an information hub and contact point for families interested in our services.

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If you have any questions about this policy, please contact us at: admin@littlechildcare.uk

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Data We Collect

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We collect personal information to provide you with our services effectively.

 

Website Data: 

- Email Capture Forms: Name, email address, phone number, and any additional details you provide.

 

- Analytics: Information about your interactions with our website (e.g., IP address, browser type, and pages visited) collected through Google and Wix's tracking tools.

 

 

Operational Data (Not Collected Online):

During the provision of childcare services, we collect and securely store sensitive information, including children's details, emergency contact information, and health data. This information is only collected directly from families and stored on company devices.

 

Newsletter and Communications:

If you sign up for our newsletter, we will collect your email address to send updates about our services, events, and relevant childcare information.

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Famly App:

We use the third-party app Famly for parental communications. Information such as your contact details and your child’s profile (e.g., attendance and updates) is securely managed through Famly. Famly’s data processing complies with GDPR standards. For more information, refer to Famly’s Privacy Policy.

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How We Use Your Data

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We use your data for the following purposes:

 

- To respond to your enquiries via our contact form.

- To send newsletters and updates if you have opted in.

- To analyse website performance using Google and Wix tools.

- To communicate with parents and manage childcare services via the Famly app.

 

 

Cookies

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Our website uses cookies to enhance your browsing experience and track usage. These cookies are provided by Wix and Google and do not include third-party advertising cookies.

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You can manage cookie preferences using the cookie consent banner on our website.

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Data Retention

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We retain your personal data for up to 12 months after the end of your relationship with Little Cygnets Childcare, unless required to retain it longer by law or for legal reasons.

 

 

Sharing Your Data

 

We do not sell or share your personal data with third parties, except:

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- Wix and Google: For website performance and analytics.

- Famly: For secure parental communication and childcare management.

 

All third parties we work with are GDPR-compliant.

 

 

Your Rights

 

Under the General Data Protection Regulation (GDPR), you have the following rights:

 

- Access to your personal data.

- Correction of inaccurate or incomplete data.

- Deletion of your data, where applicable.

- Objection to data processing in certain circumstances.

- Portability of your data to another service provider.

 

To exercise your rights, please contact us at admin@littlechildcare.uk.

 

 

Data Security

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We take reasonable measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes secure storage on company devices and use of trusted, GDPR-compliant third-party services like Wix, Google, and Famly.

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Updates

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We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you directly if applicable.